Gathering customer feedback about our products has always been a priority for us. It not only gives us valuable information about how they use our products, it also provides us direction for future product updates.
Previously all feature suggestions and ideas were posted in our “Feature Request” forums which worked great….in the beginning. Our support team combs through those forums on a weekly basis and gathers all ideas for us to review. The only problem now is the high volume makes it hard to determine what feature ideas are the most popular and great ideas could potentially get buried and we wouldn’t even know about them.