General Questions

Will AppThemes work with my website?

AppThemes are website templates (themes) that work with WordPress. If you have WordPress installed, it’s easy to just upload and install our themes.

What exactly is WordPress?

WordPress is best known as a blogging platform but has evolved into a full-blown CMS (content management system). It is an easy to install open-source software that is available for free. Most hosting providers have an automated installer so you don’t even need to worry about working with a technical person.

What is a Content Management System (CMS)?

A CMS is a type of software that allows people to easily manage their website without any technical knowledge. You can create user accounts, define page templates, and publish blog posts or pages all from within it’s GUI (graphical user interface). Using a hosted CMS is a great way to remove the IT layer from your business.

Are AppThemes WordPress plugins and will it work with my existing site?

AppThemes are WordPress premium themes and not just simple plugins. AppThemes are designed as standalone themes to replace your existing one. It will also work in conjunction with your existing website but you will need to create a separate instance of WordPress in a sub-directory. For example, http://www.test.com is your current WordPress site. You will need to install another copy of WordPress in http://www.test.com/classifieds/ which is where you’d place the AppThemes theme.

What are the requirements to use AppThemes?

AppThemes does not work as a standalone solution. It is a theme which runs on the free CMS blogging software, WordPress which requires a web server such as apache, a mySQL database, and PHP. If your hosting provider allows WordPress to run on it (over 95% of them do), then AppThemes should work fine. You might also need FTP access to upload the theme and admin permissions to change/create folders. This is very common for any web hosting provider. We are partners with some of the best affordable and reliable web hosting providers out there today. They are certified WordPress partners and will have no problem running our themes.

Does AppThemes encode or encrypt the source code?

No. Once you purchase any of our themes, you will get full access to the code and can modify it however you please. We believe in creativity and encourage customers to enhance or customize AppThemes to fit their business solutions.

Pre-Sales Questions

I have specific questions I need answered before making a purchase. How can I ask them?

AppThemes has a dedicated support team that can answer your questions in our Pre-Sales forum (no registration is required). Your questions might have already been answered so we recommend searching the pre-sales forum before posting your own questions. If you can’t find an answer, then go ahead and “Post a New Thread”. Please do not email us directly with your questions otherwise they will get buried in our inbox and we won’t be able to respond. You will also get a much faster response within our forum.

How does the purchase process work?

Once you select the theme you’d like to purchase, you will be taken to our checkout page. There you will need to create a username and password so you can later login and download your purchase. Next you will be redirected to a secure checkout page on PayPal where you can either pay via e-check, credit card, or PayPal funds. Once payment has been processed, you’ll be able to login and download your purchase.

Can I download your themes to test them out before I buy?

Not at this time. Since our software is not encrypted, we aren’t able to currently offer you a free trial. We do have live demos of each of our themes which you can play with and even create your own user account.

What type of payment methods do you accept?

AppThemes allows payments from the top payment gateways – PayPal, Google Checkout, and AlertPay. All orders are processed directly on their sites using the industry standard SSL (secure socket layer otherwise known as https) so you don’t need to worry about security. We do not store any credit card or payment processing information in our system. All three gateways accept credit cards or funds already deposited within your accounts. With PayPal, you can also pay via e-check but it takes 5-7 days before your order will clear.

What if my country doesn’t allow payments via PayPal?

At this time we are only able to accept payments via PayPal. If you have a friend in another country which allows PayPal, you might want to ask him/her to make the purchase for you.

Where is the credit card option on the PayPal site?

On the actual PayPal checkout page, you will need to find the “Don’t have a PayPal account?” section and click on the “continue” link. Here is a screen shot of the PayPal credit card option.

Account Questions

I don’t remember my account username. How can I retrieve it?

When you purchased an AppThemes, you setup a username and it was emailed to you. For older accounts, it might be your email address. If you are unable to remember or find the email containing your username, please send us your first & last name, any email addresses you may have used to purchase one of our themes (including your PayPal email address), and what message(s) you are prompted with when trying to login. Once we can verify your account, we will re-send your login details.

I forgot my account password. How can I reset it?

On the account login page, there is a “forgot password” option. Enter your username or email address and it will be re-sent to you.

I got locked out of my account. How can I unlock it?

You will need to contact support. Include your first & last name, and email address that was used to purchase our themes. Once we review your account and there is no violation of our terms of use, we will unlock your account.

Do I have a separate login for the forums?

AppThemes uses single sign-on which means you only need one username and password for everything. You should have received an email after purchasing one of our products which contains your login credentials. If you can’t find that email then go to the account login page and try the “forgot password” option. Enter your username or email address and it will be re-sent to you. If you still have trouble the contact support directly.

I just bought a theme and don’t know how to download it. What do I do?

After you have purchased a theme you need to login to your account. The link is in the top right header of AppThemes. Within your account dashboard, you will see the themes you purchased. Click on each one and then download it.

I don’t see the theme I just purchased in my account. How can I download it?

Sometimes there is a delay in processing your payment. If it’s “pending”, then check back later. If it’s still not showing up after an hour, please contact us. E-checks usually take 2-3 days before they are processed. You should receive an email once it has gone through.

I have previously purchased a theme and want to upgrade and/or buy another one. How do I do this?

Since you already have an account, you just need to login. Then from your dashboard, click on the “Available Products” link. There you can easily checkout and purchase a new theme.

When trying to purchase a theme it says my username already exists. How is this possible?

If you’ve previously purchased a theme or are an affiliate, you don’t need to go through the standard checkout. Instead, login to your account and click on the “Available Products” link. There you can easily checkout and purchase a new theme. If you haven’t ever registered with us, then it’s likely someone has already choosen that username.

I purchased an older version of a theme and would like to get the latest version. How do I download it?

You can always download the latest version of all themes you have purchased from within your user account dashboard. You’ll need to login first.

I purchased a theme but don’t know how to install and configure it. What should I do?

Each AppThemes theme comes with its own set of installation instructions. This should be available to you within your account dashboard.

A new version of a theme recently came out and I want to know what the changes are. How can I find out?

After you download the latest version, there is a text file inside the .zip called, “changelog.txt”. That will list out the changes for each version. Also the AppThemes Blog usually has a post about the newest version.

I have purchased an AppThemes and want to upgrade. How can I do this?

You need to login to your account and then click on the “Available Products” link. Select the upgrade from the drop-down list and then checkout. After your payment has been recieved, you will instantly be able to download the upgrade from your account dashboard.

I love AppThemes but want to change the design around to better fit my site. How can I do this?

If you are familiar with WordPress theme files, css, and html then you should have no problem customizing our themes to match your existing website. This is not covered under the AppThemes support package so it will be up to the community to answer your questions. For starters, you’ll want to edit the header.php and style.css files. If you aren’t technical then I’d recommend hiring a WordPress consultant.

Legal Questions

What license does AppThemes abide by?

All our themes are licensed under the GNU general public license which means they may be used by our customers on as many websites as they like. Customers purchasing the Developer Edition have access to the Photoshop design files. These source files are licensed and copyrighted under AppThemes and are not GPL. You may not redistribute these files or claim them as your work.

Can I get a refund after I’ve made my purchase?

No. All sales are final since AppThemes are software and instantly downloadable digital media. Once you have our software, there is no way to “return” it. The good news is we rarely have anyone ask for a refund since they enjoy our themes so much.

Does AppThemes have partner web sites that can legally sell or distribute our themes?

No. Any other site you find selling or providing a copy of our themes for free are unauthorized and breaking the law. They may claim to be “licensed resellers” or “distributors” but there is no such thing. Also, downloading a nulled version (free copy) from other web sites is very dangerous. You have no idea what malicious code has been added to the theme and risk losing your web site and database. Read this article and this article for more details.