Gathering customer feedback about our products has always been a priority for us. It not only gives us valuable information about how they use our products, it also provides us direction for future product updates.
Previously all feature suggestions and ideas were posted in our “Feature Request” forums which worked great….in the beginning. Our support team combs through those forums on a weekly basis and gathers all ideas for us to review. The only problem now is the high volume makes it hard to determine what feature ideas are the most popular and great ideas could potentially get buried and we wouldn’t even know about them.
Enter the Ideas Exchange
The Ideas Exchange is a new tool that allows customers to suggest and vote on features they’d like to see in our products. The most popular feature ideas will bubble to the top of the list which will allow us to see what the most sought-after features are. Ideas with the most amount of votes will be considered (and likely built) for future product releases. Feel really strongly about a feature you’d love to have included? Well, rally your fellow customers and get them to vote for your idea!
How does it work?
The Ideas Exchange is easy to use. Once you login, you’re able to vote for existing ideas and/or submit your own ideas. Keep in mind that you only get a limited amount of votes per theme (25 votes). This is to prevent people from voting on everything which basically defeats the purpose of this tool.
Once you use up all your votes, you have to wait until any of the features you voted for is marked “completed” in order to get a new vote back. You can always remove your votes from other ideas if you’d rather apply them to a different idea. So use your 25 votes wisely. 🙂
Follow these steps to get started:
- Login to the Ideas Exchange
- Select the theme name category from the sidebar
- View all the ideas currently listed
- Create your new idea if it doesn’t already exist
- Vote for other ideas
Think you have a great idea for a feature? Great! Head on over to the AppThemes Ideas Exchange and see if it’s already been suggested. If not, claim your idea and keep your fingers crossed that other customers will vote for it.